Willits Veterinary Hospital - Basalt and Glenwood Meadows has an opportunity for a Receptionist to join our team!
Shift Details: This is a full-time position, scheduled TBD. We're open Mondays, Wednesdays, and Fridays from 8 am-6 pm, Tuesdays and Thursdays from 8 am-8 pm, and Saturdays from 8 am-4:30 pm. Must have availability to work Saturdays as needed!
Desired Experience: Must have prior customer service experience. Candidate will be working in both our Basalt and Glenwood Springs locations.
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, and veterinary assistants in daily patient and client care.
Responsibilities: How you'll make an impact: - Greet clients and pets by name with a smile and a positive, solution-oriented attitude. - Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases. - Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information. - Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls. - Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information. - Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients. - Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks. - Verify the eligibility of clients with charge accounts. - Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to the patient's medical records. - Fill prescriptions, refill forms and provide routine administration instructions to clients. - Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Required Knowledge, Skills and Abilities:. - Computer knowledge required- keyboarding and use of communication tools (e-mail/internet). - Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning. - Must have excellent spelling and grammar. - Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations. - Ability to display tact and respect with clients and team members, even when busy or hectic. - Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks. - Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We offer competitive compensation, a comprehensive benefits package including medical, dental, vision, generous PTO, pet health discounts and dollar for dollar match on 401K, annual bonus opportunities...not to mention a team of smart and friendly coworkers! We put people first and never compromise on our values.