Attendee Services Senior Specialist

Attendee Services Senior Specialist
Location: Silverthorne, CO (Hybrid – at least 2 days/week onsite)
Type: Full-Time (40 hours/week)
Pay: $22.00 – $24.00/hour, with full-time benefits
Apply: Send your resume and cover letter to careers@keystonesymposia.org
More Info: www.keystonesymposia.org

Be a Part of Groundbreaking Science

At Keystone Symposia, we develop and organize world-class scientific conferences that spark innovation, collaboration, and discovery across the life sciences. From Nobel Prize-winning research to revolutionary medical treatments, many of the most exciting advances in science today have roots in the conversations and connections made at our events.

We’re more than an event organization—we’re a mission-driven nonprofit dedicated to accelerating life science discovery. Our conferences create a unique space where top researchers, industry leaders, and rising stars can exchange ideas that shape the future of health and medicine. And none of this would be possible without an outstanding team behind the scenes.

We are currently seeking a dynamic, service-oriented Attendee Services Senior Specialist to join our dedicated staff. This position plays a critical role in upholding the world-class experience that attendees expect from Keystone Symposia.

About the Role

As the Attendee Services Senior Specialist, you will be the first point of contact for many of our participants, providing exceptional support via email and phone. You will:

• Respond to attendee inquiries promptly and professionally using our CRM systems (Salesforce, HubSpot, etc.)

• Resolve customer service issues with a positive, solutions-focused mindset

• Coordinate with internal teams to troubleshoot issues and ensure smooth event registration and communication

• Help maintain the gold standard of service and professionalism that defines Keystone Symposia

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and values being part of a team that supports cutting-edge science on a global stage.

What We’re Looking For

We’re seeking candidates who are:

• Great communicators – You can explain things clearly, empathize with customer concerns, and maintain professionalism under pressure.

• Tech-savvy – You have experience with CRM software (Salesforce, HubSpot, or similar) and are comfortable navigating digital platforms.

• Organized multitaskers – You can juggle multiple inquiries without missing a beat.

• Customer-focused – You care about helping people and understand the importance of every interaction.

Required Qualifications:

• Associate degree (A.A.) or equivalent from a two-year college or technical school

• 1–3 years of related customer service experience (or an equivalent combination of education and experience)

• Prior experience using CRM systems (Salesforce, HubSpot, or similar) or strong familiarity with CRM workflows and best practices

Why Work at Keystone Symposia?

• Be part of a mission-driven organization that supports global scientific advancement

• Work in a hybrid environment, with the flexibility of remote work and the connection of in-office collaboration (2 days/week minimum in our beautiful Silverthorne, CO office)

• Enjoy a supportive, team-oriented workplace where your voice and ideas are valued

• Receive full-time benefits, including health insurance, paid time off, and more

Ready to Apply?

To join our team, please send your resume and cover letter to: