Shipping Manager
High End Luxury Retail
Job Summary:
As the Shipping Manager, you will be responsible for leading and managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals.
Duties/Responsibilities:
• Direct several operational aspects including all shipping operations, customer service, returns processing and training of new associates.
• Responsible for scheduling, staffing and managing a team of 10-12 and overseeing the packing stations
• Oversee all returns processing and outbound shipping for online and store purchases.
• Ensure that we meet and exceed our customers’ expectations.
• Partner with vendors for purchasing of all packing and shipping materials to include boxes.
• Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team's goals and managing them.
• Establish, follow, and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
• Share knowledge with other locations and headquarters on effective practices and process improvement ideas that can be implemented.
• Perform other related duties as assigned.
Required Skills/Abilities:
• Established track record of taking ownership and delivering results.
• Excellent organizational skills and ability to manage multiple priorities and meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Strong attention to detail and problem-solving skills.
• Excellent verbal and written communication skills.
• Self-starter with a positive attitude who can work with many different teams and people.
Education/Experience:
• 3-5 years of shipping/warehouse management or similar experience with increasing responsibilities in a fast-paced organization.
• Previous retail experience preferred.
• Bachelor’s Degree preferred.
Physical Requirements:
• Prolonged periods standing, walking, packing merchandise in a warehouse/distribution center environment.
• Must be able to lift up to 25 pounds at times.
HR@Gorsuch.com
Gorsuch.com/careers