Sales Associate
High End Luxury Retail
Job Summary:
Sells or rents merchandise, such as apparel, home furnishings, ski equipment/accessories in a retail establishment by performing the following duties.
Duties/Responsibilities:
• Ensure a welcoming client focused environment, which includes greeting and acknowledging every customer.
• Demonstrate strong product knowledge, working to delight our clients through the details and stories of our products.
• Consistently achieve or exceed monthly store sales goals.
• Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities.
• Enters new customer data and other sales data for new and existing customers into customer relations management system.
• Maintain an organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests.
• Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise.
• Contribute to upholding the visual display of all products in accordance with Gorsuch visual standards.
• Display energy and enthusiasm when working with customers and fellow associates.
• Keep store clean and organized throughout the day and maintain a neat and organized stock room.
• Bag or package purchases and wrap gifts.
• Investigates and resolves customer problems with deliveries.
• Answer the telephone in a professional and helpful manner.
• Maintains appearance of location ensuring product is stocked to appropriate levels and all areas are properly cleaned and sanitized.
• Receive new merchandise and transfer out new merchandise.
• Open and close cash registers, performing tasks such as counting money, separating charge slips and vouchers, balancing cash drawers.
• Sets up and breaks down workstations, including cleaning and sanitizing.
• Adheres to Gorsuch safety policies and procedures, including proper food safety and sanitation.
• Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
• Ensures security of company assets
• Other duties and tasks as assigned by manager.
Required Skills/Abilities:
• Extensive knowledge of merchandise, including mountain lifestyle brands, skiwear, accessories, home furnishings, and gifts.
• Engaging Communication skills and strong interpersonal skills.
• Experience and ability to handle multiple tasks simultaneously, while maintaining a productive and positive work environment.
Education/Experience:
• Previous retail experience required, preferred in luxury fashion.
• Possess clientele book, with ability to sell to high end customers preferred.
Physical Requirements:
• Prolonged periods of standing and walking, bending, and reaching and handling merchandise.
• Must be able to lift up to 40 pounds at times.
Salary Range: $25.00 - $30.00