Customer Service / Call Center Agent

Gorsuch   Avon, CO   Full-time     Customer Service
Posted on September 1, 2023

Customer Service / Call Center Agent

Full Time Year Round
Avon, CO, US

Salary Range:
$23.00 To 28.00 Hourly

Every year for more than 57 years, Gorsuch builds on its reputation for offering exceptional merchandise and unsurpassed services.  Our goal, always, is to be the best we can be, and to make our best even better.  That means staffing our retail and online organization with outstanding people who are inspired by the pursuit of excellence. We are looking for individuals who want to make a difference in our family-owned company that values our great employees.  We love where we live!  We love what we do! We want to meet you!   
This position is located at our Customer Care and Fulfillment Center in Avon, Colorado.

We are seeking a Call Center Agent to join our Gorsuch family.  This is an ideal opportunity for an enthusiastic individual with an interest in style, quality, paying close attention to detail and an interest in the mountain lifestyle to be part of our team.  The sky is the limit in your career with Gorsuch, this position can lead you to other positions such as Management, Merchandising, Logistics, and much more!

General Duties of the Call Center Customer Care Agent are:

• Provides excellent customer service while placing customers’ orders over the phone.
• Answers questions and addresses customer complaints in professional manner in effort to problem solve. 
• Maintains fully informed of all new information related to merchandise, procedures, customer needs and company related issues, changes, or actions.
• Maintain work area and equipment in a clean and orderly condition following prescribed safety regulations.
• Other related duties as assigned.

What the Call Center Customer Care Agent will need to be a great candidate:

• Previous experience in customer service over the phone preferred.
• Previous experience selling luxury apparel including skiwear and home furnishings. 
• Proficiency with computer software and accurate data entry skills.
• Excellent Interpersonal skills with the ability to be tactful, thoughtful, and diplomatic when dealing with customers. 
• Self-starter with a positive attitude who can work with many different teams and people.

Benefits: The Standard benefits for full-time year-round staff include Medical, Dental, Vision, Life, Disability, Paid Vacation, Paid Sick Leave, 401k, Ski Pass Program, Staff Discount Program.

Salary: $23 - $27 per hour and more depending on experience.