Owner Services Specialist

East West Hospitality   Avon, CO   Full-time     Hospitality
Posted on May 28, 2024
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Owner Services Specialist

Job Description

Date Posted: 5/24/2024

Location: 100 Bachelor Ridge

City: Avon

State: CO

Country: United States of America

Category: East West Hospitality

Description: Embark on an exciting journey by joining our team at 100 Bachelor Ridge, under the management of East West Hospitality. Situated in picturesque Bachelor Gulch, 100 Bachelor Ridge stands as a distinctive boutique fractional ownership property. We're on the lookout for a dedicated Owner Services Specialist (OSS) to complement our vibrant team. In this multifaceted role blending Office Coordination, PBX operations, and Concierge duties, you'll serve as the pivotal information hub and ambassador for the resort. Your primary mission as an OSS entails fostering personal connections with our esteemed owners, ensuring seamless communication throughout their stay. Anticipating their needs, offering insights on resort amenities and policies, and orchestrating smooth check-ins and check-outs are among your core responsibilities. Additionally, you'll handle luggage, provide local recommendations, manage reservations, and organize transportation to nearby attractions. If you're enthusiastic about delivering top-notch service, thrive in a dynamic setting, and boast exceptional interpersonal skills, we encourage you to consider joining us! Embrace the opportunity to forge lasting bonds with our owners and guests, while enjoying potential commissions and tips as a testament to your exceptional service.

Duties Include: Answer all incoming phone calls to the main phone line. Provide a pleasant uniformed greeting, direct calls to the appropriate department, and assist as needed with any requests. Handle all guest requests and issues in person or through calls from guest rooms including message relays and package management. Dispatch requests and issues to the proper department, track progress through Alice, and follow up with guests upon completion. Perform all daily concierge checklist duties. Including; the check-in process for all incoming reservations, the brief orientation of the property, confirming details of the reservation, going over the itinerary and explaining property policies, giving the guest keys to the residence and arrival packet, inquiring for further needs of assistance and show them the elevator, alert the bell staff once the guest has gone up to the residence. Maintain a welcoming and well-organized concierge desk, ensuring it's fully equipped with essentials and informative materials. Act as the primary liaison for owners and guests, delivering tailored assistance and support. Manage personal Owner list. Harness your in-depth knowledge of Beaver Creek, Vail, and nearby locales to elevate the guest experience with personalized recommendations.

Location: 100 Bachelor Ridge

Start Date: ASAP

Employment Type: Full Time, Year Round

Schedule: Flexibility needed, some morning, mid, and evening shifts; no nights (weekends & holidays required)

Pay Rate: $22.00/ hour plus tips (with gratuities and commissions, our OSSs have been known to earn at least $30/hour; you earn based on how hard you work!)

Minimum Requirements: High School Diploma/GED, along with a minimum of two (2) years of experience in the hospitality sector; OR 3-6 months of directly related experience and/or training equaling a comprehensive understanding of hospitality industry principles, practices, and techniques. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to owners, guests, and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Proficient in utilizing various computer software applications. Strong command of proper business English (spelling, grammar, and punctuation), both in verbal communication and written correspondence via email. Familiarity with local area amenities, activities, and events.

Benefits & Perks: Complimentary staff meals! Health Insurance - Choose from three plans! Dental, Vision, & Voluntary Benefits; Life Insurance; Winter Incentive Program (Merchant pass or equivalent bonus, dependent on start date); 401(K) Plan with Discretionary Employer Match; Paid Time Off & Paid Sick Time; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality: At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative. Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world’s favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive. We hope you’ll consider joining us!