Intake Specialist and Outreach Coordinator

ORGANIZATION OVERVIEW: Colorado Legal Services (CLS) is Colorado’s statewide nonprofit legal aid program, with thirteen offices providing civil legal assistance to low-income Coloradans throughout the state. CLS provides free legal assistance in a broad variety of legal areas, including family law, eviction defense, consumer protection, public benefits, services to survivors of serious crime and human trafficking, and many others. CLS has strengthened lives, assisted families, and supported communities -- one person at a time for over 90 years. We are committed to providing high-quality, free legal advice and representation to eligible individuals throughout Colorado. We have a long history of successful impact and advocacy. CLS strives to bring about substantive, transformational change in the lives of those we serve.

POSITION SUMMARY Colorado Legal Services seeks a full-time Intake Specialist in Craig to join our team in Northwest Colorado. This position plays a crucial role as the main point of contact for applicants seeking free legal services in the Northwest portion of Colorado. The Office/Intake Specialist receives, filters, and processes phone, online and in-person applications in collaboration with the NW Team, provides helpful referrals to other resources, and performs office tasks, such as word processing, filing, and ordering supplies. This role also coordinates outreach events and opportunities with other local organizations to ensure potential clients and agencies know about our services and how to access them. This job is hybrid and will require 4 days in the office, with one optional remote or community outreach day each week. This is a unionized position covered by CLS’s collective bargaining agreement. CLS offers career development and advancement opportunities as well.

ESSENTIAL DUTIES: Client Interaction: Screen phone, online, and walk-in applicants for program eligibility, making the initial determination as to suitability of applicant for CLS services versus referrals to another community group; Staff Office: Staff the local office four days a week, managing walk-in applicants, ordering office supplies and checking the PO box twice a week; Conduct full intake interviews, including topic specific questionnaires, with accuracy, attention to details, respect, and in accordance with case handling protocols and procedures.; Community Outreach: Build relationship with local service providers and community resources through outreach events and to provide responsive referrals to ineligible clients; Technological Knowledge: Learn and effectively use new technology, like CLS’ case management systems to complete intakes and document case progress, like zoom phones, teams, e-mail, & r-sign to serve clients. Teamwork: Communicate and work with the Northwest team through remote communication to serve clients. Participate in remote team meetings, trainings, and case review as needed. Communication: Treat all applicants with respect through compassionate and professional communication. Maintain confidentiality of all applicants and clients.

REQUIRED QUALIFICATIONS:

Education: A high school diploma or GED;

Communication Skills: Strong verbal and written communication skills to engage compassionately with applicants and teammates, while maintaining professional boundaries, confidentiality, active listening, and attention to detail;

Technological Skills: Experience with Microsoft Word, spreadsheets, email, and database. Ability to learn new technology, including an online phone system, a case management system, file sharing software, and remote communication tools like teams and virtual meetings; Client services or customer service experience, preferably with low-income, non-English speakers, or other vulnerable communities; Be able to work with a team and independently, organizing your time and managing multiple tasks and deadlines with attention to detail;

Travel: Be able to travel periodically to participate in local outreach events in Routt, Grand and Moffat; Demonstrate sensitivity to the needs of low-income persons, seniors, and non-English speakers.

PREFERRED QUALIFICATIONS: Bilingual Spanish/English 1+ years of customer service or public interaction with low-income or other vulnerable communities. Demonstrated understanding of or experience with issues faced by marginalized

COMPENSATION AND BENEFITS: CLS offers a generous benefits plan that includes 100% employer paid premiums for employee health, dental, vision, life, and long-term disability insurance as well as partial employer paid premiums for spouses/dependents, based on a sliding scale. CLS also offers Dependent Care and Medical Flexible spending accounts, a 403(b) retirement account, and an Employee Assistance Program (EAP). Additionally, CLS offers a $350.00 monthly stipend (to be used as you choose), generous paid time-off and 12.5 paid holidays per year. CLS values its employees’ commitment to working hard for the population it serves and recognizes the importance of work/life balance; therefore, we offer flexible work schedules and hybrid work arrangements as appropriate. We promote and foster a diverse, inclusive, equitable, and psychologically safe work environment, striving to be a “Best Place to Work” in Colorado. CLS is a unionized program with a collective bargaining agreement.

OUR COMMITMENT TO DIVERSITY EQUITY INCLUSITY AND BELONGING: CLS embraces diversity, equity, inclusion, and belonging as an Equal Opportunity Employer in a serious way. We are committed to building and retaining a workforce that respects and seeks to empower each individual and represents a variety of diverse cultures, perspectives, skills, and experiences within our workforce. We encourage all qualified candidates to apply for this position.