Reservations & Logistics Agent

Black Tie Ski Rentals of Steamboat   Steamboat Springs, CO   Full-time     Seasonal
Posted on September 24, 2024

Position Summary: Black Tie Ski Rentals is seeking outgoing and energetic individuals who share our love of the mountains and winter. Our ideal candidates excel in a team environment, are self-motivated and are passionate about providing impeccable customer service. The Reservation Agent is the first point of contact for many of our guests and is a critical component of the Black Tie experience. This position is responsible for taking phone calls from customers, reserving rentals, organizing information critical to day-to-day operations, scheduling switch-outs, and clearly communicating with delivery technicians and management.

Job Responsibilities: • Answer phones and provide outstanding customer service, whether it is taking a new reservation, answering questions about Black Tie services and equipment, rescheduling deliveries, coordinating switch outs or returns. • Collect and input customer information accurately and efficiently. • Become proficient with Black Tie software (BTR) and update inventory and customer database as needed. • Process online reservations and manage the delivery schedule board for fittings. • Additional duties/special projects as needed.

Job Requirements: • Ability to multitask and work in a fast-paced environment • Able to work a flexible schedule including nights, weekends, and holidays throughout the winter season. • Maintain up-to-date product knowledge on equipment.

Compensation: • $20 - $25 per hour, depending on experience and availability.

Perks & Benefits: • Ski pass for full time employees • Employee discount and pro deals on equipment

If you’re passionate about skiing or snowboarding and enjoy sharing that passion with guests of our mountain community, this could be a great opportunity for you. 

Education Level: High school education or GED required

Experience Level: Entry Level