Customer Service Technician

Who is Alan-Bradley Windows and Doors? Alan-Bradley Windows and Doors (ABWD) is a family-owned company founded in 2010 that specializes in high-end residential projects in Colorado. We are a diverse company that distributes and installs a variety of different window and door brands such as Weiland, Brombal, Jeld-Wen, Kolbe, Andersen, La Cantina, Marvin, Quaker, Centor and others. We are seeking a dedicated experienced glazing professional for Colorado. As a member of our service and installation team, you will be an integral part of our family-oriented company, working on complex high-end projects in the resort markets of Colorado. Our team of experienced technicians prides themselves on excellent customer service and professionalism.

Job Type Full-time - Year Round Candidate

Preferred skills: · Window installation experience and/or Glazing experience • Hardworking, motivated, with excellent organizational and time-management skills • Effective troubleshooting skills • Effective verbal/written communications skills

Daily responsibilities will include: · As a field service technician your schedule, duties, and tasks will vary from day to day. · Communicating with customers, scheduling appointments, driving to and from appts, entering time for your work into our online service platform, ordering products need to complete repairs, and collecting information as necessary. · Inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s) · Load required job materials into installation vehicle(s), including required materials, tools, and equipment needed to complete project. · Communicate with customers and supervisors regarding completion of scheduled work. · Install all products per manufacturer’s instructions · Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered. · Efficient completion of work · You may also be asked to provide help with the delivery of window and door packages, and assist in loading and unloading trucks. · Your success will help ensure our customers’ satisfaction while simultaneously developing your skill set and knowledge in the industry.

What it takes: · Residential glass installation experience • Submit to pre-employment Physical Exam • Ability to read tape measures, levels, and to perform basic measurement calculations. • Must have clean driving record • Ability to quickly learn, navigate and effectively use proprietary systems to document and enter data from projects. • Professional appearance and ability to provide excellent customer service • Ability to work outside in all weather conditions. • Adhere to our company policies and procedures, demonstrating our core values, professional, and ethical behavior at all times.

Travel & Location: Some overnight travel is required, although on rare occasion. Location of employment is in Eagle, CO. Work from home is not possible.

EEO Statement Alan-Bradley Windows & Doors is an Equal Opportunity Employer and supports a diverse workplace free from all forms of unlawful discrimination. All employment decisions at Alan Bradley Windows & Doors are based on business needs, job requirements and individual qualifications, without regard to race, color, genetic information, national origin, creed, religion, sex, sexual orientation, gender identity or expression, marital status, family or parental status, veteran status, disability status, political affiliation or any other status protected by the laws or regulations in the locations where we operate. Alan-Bradley Windows & Doors will not tolerate discrimination or harassment based on any of these characteristics. Alan-Bradley Windows & Doors encourages applicants of all ages.

Job Type: Full-time

Pay: $25.00 - $45.00 per hour

Expected hours: 40 – 50 per week

Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Relocation assistance • Vision insurance Schedule: • Monday to Friday Ability to commute/relocate: • Eagle, CO 81631: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

License/Certification: • Driver's License (Required)

Work Location: In person

References: Previous employment references required