Medical Equipment Technician (Delivery Driver)
Position Summary: Medical Equipment Technicians are responsible for ensuring safe delivery, providing setup, and education in usage of home medical equipment for our customers. Setup is done in their home, long-term care setting, clinic or any location deemed necessary to service patients.
Essential Functions and Job Responsibilities: • Develop and maintain working knowledge of current HME products and services offered by the company and all applicable governmental regulations • Comply with all applicable company policies and procedures • Educate customers in proper use and care of respiratory and HME equipment in a home setting • Complete required documentation following equipment setup, delivery or pickups as required • Assist with customer equipment problems under emergency conditions • Process all orders in a timely, accurate manner • Promote services and products to referral sources in the community as appropriate • Develop basic reimbursement knowledge and completely document all information necessary to ensure reimbursement for all appropriate equipment, products, and services • Assist with implementation of quality improvement program to meet company policies • Maintain home oxygen systems through regularly scheduled visits to customers. • Safely drive and maintain company vehicle • Perform patient assessment and re-assessment for patient care • Perform routine preventative maintenance and simple repairs on equipment as required in accordance with company policies • Report equipment hazards and/or product incidents as required in accordance with company policies and procedures • Develop and maintain working knowledge of current HME products and services offered by the company • Assume on-call responsibilities during non-business hours in accordance with company policy. • Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling. • Maintain patient confidentiality and function within the guidelines of HIPAA • Completes assigned compliance training and other educational programs as required • Maintains compliant with AdaptHealth’s Compliance Program • Responsible for cleaning equipment when assigned by supervisor or down time allows, following the Branch Maintenance and Cleaning Guidelines • Perform other related duties as assigned
Competency, Skills and Abilities: • Problem solving skills with attention to detail • Ability to prioritize and manage multiple tasks • Ability to clean, test and repair home medical equipment. • Ability to identify safety hazards and take the necessary precautions • Accurately receive, stock, retrieve and load equipment and supplies. • Ability to work independently as needed. • Ability to prioritize and manage competing priorities and tasks • Independent decision making • Computer skills including knowledge of Microsoft Office applications
Education and Experience Requirements: • High School Diploma or equivalency • Entry level sales, customer service background essential • One (1) year of Military, delivery driver with sales component or health care technician experience would be considered related experience and preferred. • Senior level requires two (2) years of work-related experience and one (1) year of exact job experience. • Valid and unrestricted driver’s license in the state of residence
Physical Demands and Work Environment: • Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. • Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies. • Subject to long periods of sitting and driving • Work environment may be stressful at times, as overall work activities and work levels fluctuate • May be exposed to unsanitary conditions in some home settings • May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen • May be exposed to high crime areas within the service community • Must be able to drive independently and travel as needed • May be exposed to angry or irate customers • Steel-toed shoes are always required • Must be able to access the patient’s residence without assistance • Mental alertness to perform the essential functions of position. • Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy