Milieu Manager - Steamboat

Milieu Manager - Steamboat

Reports to: Executive Director

Job Category: Hourly | Non-Exempt | Full-Time

Starting Salary: $30/hour

Job Site: Foundry - Ranch | Steamboat Springs

Job Summary:

The Milieu Manager - Steamboat is responsible for managing the daily workflow of the team and ensuring quality services are consistently delivered to clients in accordance with the mission and vision of the Foundry. This role will coordinate with all departments to ensure the necessary staffing is available to fulfill program needs and regulatory compliance, and will provide training, supervision and oversight of BHT staff.

Education/Experience:

• Bachelor’s degree in human services fields preferred, high school diploma or equivalent required.
• 2+ years proven experience with people and program management in clinical settings.
• At least one year of supervisory experience.

Required Skills/Abilities: 

• Valid, non-restricted Driver's License.
• Must have a plan to obtain Certified Addiction Technician (CAT) certification within 18 months of hire.
• Current CPR certification or ability to gain certification within the first 30 days of employment.
• Emotional stability necessary to perform the essential functions of the job.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills and attention to detail.
• Proven experience in a supervisory position.
• Strong leadership skills with the ability to develop and manage a caring team environment.
• Ability to train and evaluate staff.
• Maintain appropriate professional boundaries with staff and clients.
• Ability to problem solve and make objective decisions.
• Calm under pressure.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn various computer applications and systems.

Duties/Responsibilities:

• Carries out the daily routines of patient care under the direction of the Executive Director.
• Demonstrates the ability to maintain therapeutic and professional rapport with clients.
• Participates with other personnel in maintaining a safe and therapeutic milieu.
• Provides verbal de-escalation techniques as needed.
• Assists in the ongoing assessment of the safety and emotional needs of each client.
• Ensures client supervision is conducted as required.
• Assists with resolution of milieu issues as they arise.
• Assists in the hiring process and trains new BHTs and acts as a mentor to staff.
• Maintains communication and collaborates with HR for all onboarding needs.
• Assists with scheduling.
• Provides coverage during times of crisis or increased acuity.
• Takes an active role in completing employee check-ins, BHT competency evaluations, 45-day reviews, and annual performance evaluations.
• Assists with/conducts employee coaching and performance improvement conversations.
• Organizes, schedules, communicates and leads BHT team meetings on a monthly or more frequent basis.
• Assists Executive Director and other department heads in updating policies and procedures, program manual and client handbooks.
• Works closely with the clinical department head to ensure training materials and policies and procedures meet requirements of all governing authorities.
• Understands, follows, and enforces policies and procedures amongst staff and milieu.
• Maintains strict confidentiality, HIPAA, and 42CFR Part 2 compliance. 
• Other duties as assigned.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to navigate uneven terrain to access multiple on-site buildings. 
• Must be able to drive in all weather conditions.

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.