Via Ferrata - Guide

Pay Range: $22.00-$27.50/hr

Status: Part-Time Seasonal Hourly (Non-Exempt)

Arapahoe Basin is on the lookout for driven, skilled, and dependable individuals to become integral members of our Via Ferrata team.

As Via Ferrata Guides at Arapahoe Basin, you will be responsible for the operation and upkeep of the Via Ferrata, ensuring a safe and enjoyable experience for participants. This includes providing safety instructions, guiding routes, organizing courses, and explaining gear usage. Our Guides grasp the significance of leading guests to exceptional experiences through top-notch guest service. If you're passionate about adventure and committed to delivering outstanding service, we want you on our team!

Apply now and be part of THE LEGEND!

Benefits and Perks for this position include:

• Free, transferrable A-Basin comp lift tickets earned for every 120 hours worked
• Sick pay and bereavement pay for all employees
• Financial assistance and mental health resources through WorkLife Partnership
• Much more! Check out all of our Perks and Benefits Here!

Essential Responsibilities:

• Operate tours of Via Ferrata in a safe and professional manner in accordance with operations manual and training guidelines to give each guest a day worth repeating
• Complete daily inspections of course facilities and climbing equipment and submit documentation as directed
• Help to maintain all facilities and equipment
• Fit harnesses and helmets correctly; supervise the use of all personal safety equipment during guided tours on the Via Ferrata
• Conduct participant ground school and access each guest’s ability to complete the Via Ferrata tour
• Respond promptly to any emergency or rescue situations that may arise
• Perform Via Ferrata rescue operations including stabilizing, moving, and lowering of participants in accordance with industry protocols
• Attend ongoing in-service trainings and staff meetings to maintain proficiency
• Assist with food and beverage offerings before and after tours
• Perform other duties as assigned

Education Requirements:

• High school diploma or equivalent
• Must successfully complete required, site-specific training course(s)
• Current First Aid/CPR certification

Experience Requirements:

• Previous customer service experience required
• Previous experience working in the climbing, high-alpine guiding or other related industry – preferred
• Previous climbing experience – preferred

Skills Required:

• Excellent verbal communication skills and public speaking ability required for guest interaction.
• Ability to work at heights with the use of fall protection and has full understanding of proper rope handling techniques including self-rescue, rope anchoring, haul systems, and belay techniques.
• Must be able to identify object dangers associated with the high alpine environment.
• Excellent customer service skills to assist our guests in having a day worth repeating

Physical Requirements:

• Must be physically capable of completing all elements of the Via Ferrata course
• Ability to lift most or all of your own body weight while climbing on exposed rock faces and potentially lifting guests up and out of various positions on exposed rock faces. Must be able to facilitate a mid-line rescue.
• Use full range of body motion: bend, twist, kneel, push, pull and lift up to 75 lbs.
• Stand, walk and climb on uneven surfaces and exposed rock faces for up to 8 hours
• Withstand high altitude conditions at all times

Other Requirements:

• Must be available weekends and holidays

Work Environment:

• You will work almost 100% of the time outdoors in a high-altitude, high-alpine environment. Most work is performed in a highly trafficked area in view of guests. A very frequent amount of high-volume guest interaction is involved in this role. Exposure to heights is very frequent and you will be required to spend hours on an exposed rock face. Physically engaging with guests in rescue or other applicable situations is required.