Customer Service Representative (CSR)

We are currently seeking a highly motivated individual with a strong work ethic to answer call/email and schedule jobs as needed.

Key Responsibilities

• Answer phones, direct calls, take and deliver messages as needed; prepare outgoing mail (including prepping larger packages for sending); sort and deliver incoming mail to appropriate persons.
• Arrange and schedule meetings, appointments, and events for management, including coordinating calendars and securing meeting spaces; plan travel arrangements for out of town conferences; keep calendars and remind all parties of upcoming events.
• Maintain a schedule and handle communications for all new construction projects and relay any changes or concerns to upper management.
• Monitor the phones as necessary (i.e. every other weekend) in case of emergency call-backs.
• Ensure an organized, clean, and tidy workspace.
• Notify management of clerical needs (paper, ink, stamps, etc.).
• Report any problems with office equipment; help resolve the issues if possible.
• Collaborate with management to complete necessary projects; work independently on prior delegated tasks.
• Complete/Maintain a CSR manual that can be easily deciphered by any new office personnel.
• Respond to customer reviews; ensure management and the employee read the comments; display outstanding reviews on bulletin boards.
• Help to maintain the workplace culture.
• Communicate any workplace discrepancies/achievements witnessed to upper management.

Benefits:

• Employer Matching IRA
• Employer Paid Health Insurance
• Dental and Vision Insurance
• Paid time Off
• Continuing Education and Training
• Boot Allowance

Schedule:

• Monday to Friday- Day Shift

Education:

• High School or Equivalent (Preferred)

Pay Rate:

• Pay will be $16-$18 hourly based on experience