Sales Associate

SALES ASSOCIATE

As a Sales Associate at NAKEDCASHMERE, your main responsibility will be to offer exceptional customer service to

everyone who steps into our shop. We aim to exceed customer expectations and leave a positive lasting impression. Our

customers are our #1 priority and sales associates are to give their undivided attention and create meaningful interactions with

everyone.

RESPONSIBILITIES

● Demonstrate full product knowledge of brand (product features, price points, fabrications, fit, promo codes)

● Full knowledge of stock availabilities and sell outs.

● Maintain shop appearance at all times, keeping our space organized, clean and well presented at all times.

● Ensure merchandise is tagged and finger spaced at all times.

● Complete all store transactions: new orders, returns, exchanges.

● Help one client at a time.

● Clean up and recover after helping a client before moving onto the next task.

● In instances where you need to start breaks or step off the floor, sales associates are to pass over the client to the next

available person to help.

● Provide exceptional customer service and maintain professional demeanor and presentation at all times.

● Contribute to shop clientele book.

● Complete opening and closing checklist

● Be in company uniform during work shifts.

● Report to Keyholders and store managers.

ATTITUDES AND BEHAVIORS

● Strong leadership and organization skills

● Dependable and trustworthy with all store responsibilities

● Professional attitude and customer service focused

● Strong work ethic and ownership over role and responsibilities

● Approachable, warm, available and welcoming to in-store staff

● Capable of handling difficult customer interactions and conversations

REQUIREMENTS

● High school diploma

● 1-3 years retail sales experience

● Professional appearance