Customer Service Representative

Explore this exciting opportunity as a Customer Service Representative with 1st Choice if you thrive in a dynamic and rapidly evolving call center environment. We are seeking articulate and highly skilled candidates who are passionate about establishing robust customer relationships.

We offer a generous compensation package with excellent benefits that start the first day of employment:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off & Holiday Pay
• Vision insurance
• Positive Work Culture

Duties:

• Answering inbound phone calls from end users of outdoor power equipment.
• Providing assistance to customers who have general inquiries or need to troubleshoot a problem.
• Monitoring call queues to ensure goals are met for call abandonment, average answer speed and service level.
• Ensuring prompt handling of customer emails and correspondence.

Requirements: 

• Proficient in Microsoft Suite.
• Excellent customer service and office administrative skills.
• Problem-solving capabilities and effective conflict resolution.
• Strong communication and interpersonal skills, with the ability to receive feedback constructively.
• Proficient in various computer software and systems.
• Expertise in email correspondence.
• In-depth knowledge of customer service.
• Call center experience.
• Bilingual proficiency in Spanish and English is a plus.

Work Location: In person
Hours Monday - Friday 8:00am-5:00pm

If you are dedicated to delivering an exceptional customer experience and consider yourself a customer service 'champion,' we invite you to submit your resume today!

We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Compensation and Benefits: In addition to base pay, this position may be eligible for a bonus or incentive based on business needs. We offer a comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.