Veteran's Assistant

Alamosa County

Alamosa, CO

$16 Hourly
Part-Time

Job Description

REPORTS TO: Veterans Service Officer (VSO)
FLSA STATUS: Non-exempt
SALARY GRADE RANGE: $16.00/ hour, 20 hours per week
DATE ADOPTED: January 2024

JOB SUMMARY:

Duties:
It is the duty of the Veteran's Assistant to aid and assist the Veterans Service Officer in assisting
     residents of Alamosa County who served honorably in the United States Army, Air Force, Coast
    Guard, Navy, Marine Corps, or any other armed service of the United States, or the surviving spouse,
     administrator, executor, guardian, conservator, or heir of any such veteran, or any other person who
    may have proper claim, by filing of claims for insurance, pensions, compensation for disability,
    hospitalization, vocational training, or any other benefits which such person may be or may have
     been entitled to receive under the laws of the United States or the state of Colorado by reason of
     service.

Cooperation with the division of veterans affairs:
   The Veteran's Assistant will aid and assist the Veterans Service Officer and shall cooperate with the
     Division of Veterans Affairs, its officers and employees, and other national, state, or county veterans
     service officers in the performance of his duties. He, on request, shall assist the division of veterans
     affairs in every possible and reasonable way, including the rendering of any reports requested by it
     and the handling or processing of any veterans’ cases or other matters according to standard
     procedures established by the division of veteran’s affairs in furtherance of efficient and prompt
     service to all veterans in the state of Colorado on a uniform basis. Such officer shall always work in
    the best interest of his or her clients in an attempt to maximize the amount of federal veteran
     benefits that they receive. Additionally, the Veteran's Assistant will aid and assist Alamosa County
    Veterans Service Officer (VSO) with undertaking programs and engaging in activities to reduce state
    public assistance expenditures as directed by the division.

  ESSENTIAL JOB FUNCTIONS: (The following are illustrative of essential functions to perform duties and responsibilities of the job. The position may not be required to perform all duties listed, and may be required to perform additional tasks as needed by the Department. Reasonable accommodations, as defined under the American with Disabilities Act, will be made when possible.)

The Veteran’s Assistant must maintain a professional and courteous demeanor when communicating with the County Administrator, the Board of County Commissioners, other officials, veterans, and the public.
The Veteran’s Assistant is the first point of contact with the public. Greeting Veterans, their families, and the general public when they enter the office
Answers the phones
Maintain office equipment
Schedule office visits for VSO
Assist VSO in completing forms using VetraSpec for veterans
Make new files for incoming veterans and maintain old/current files
Do income verifications for veterans
Assist VSO in working with Volunteers of America, La Puente, Realtors, other Valley VSO’s and the Veterans Coalition
Must be able to produce reports for the Board of County Commissioners and County Administrator upon request.
Maintain multiple spreadsheets tracking grants, veterans services, and expenses
Office management and clerical duties, check mail, surveys, and reports
Utilizes computerized data entry equipment and various software in the preparation of reports, documents, applications.
Stay informed and in compliance with all State of Colorado veterans services requirements.
Reports to the Veterans Service Officer and assists in other duties assigned

REQUIRED QUALIFICATIONS:

Qualifications:

Resident of the State of Colorado
Appointee shall be well qualified based on their education and experience to perform the duties of the county Veterans Service Officer Assistant.

Skills:

Excellent computer skills and the use of Microsoft Office, Word, Excel and Powerpoint
Experience demonstrating critical thinking and decision-making skills
Effective communication skills orally and in writing. Must be able to prepare memorandums, letters, and other official correspondence.
Demonstrated ability to monitor important and complex projects concurrently
Read and interpret documents
Must be able to research and aid in grant writing
Must use independent judgment and initiative in carrying out duties
Excellent organizational and time management skills to organize and coordinate work within schedule constraints and state requirements
Must maintain confidentiality of sensitive information
Must use good phone etiquette
Must follow the guidelines of the Colorado Division of Veterans Affairs and the state statues

Abilities:

Ability to manage multiple priorities with strong analytical, planning and problem-solving skills
Ability to research and aid VSO with writing grant requests
Ability to prepare comprehensive investigative and analytical reports if needed
Ability to follow ethical guidelines applicable to the position as outlined by professional standards, laws, rules and regulations
Ability to take initiative with minimal supervision to accomplish all tasks assigned from start to finish.
Ability to understand and follow simple to challenging oral and written instructions
Ability to multitask and work well under pressure
Ability to work in a stressful environment, using sound judgement in making critical decisions

EDUCATION AND EXPERIENCE:

Be a qualified Veteran of one of the armed services of the United States
The Division of Veterans Affairs shall recommend education and experience qualifications.
Valid Colorado Driver’s License is required
High School or College Diploma

PHYSICAL REQUIREMENTS WORK CONDITIONS AND ENVIRONMENT:
The conditions and work environment described below are representative of those that an employee may encounter while performing the essential functions of this job.

Work is generally performed in an office environment. At times may require working outdoors in extreme conditions. Position requires the ability to operate a computer keyboard and standard office equipment at efficient speed. The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls, and to reach with hands and arms. The employee is required to sit, talk, walk, stand, climb, balance, stoop, kneel, crouch, crawl, see, and hear. Hearing and vision correctable to normal ranges; close-up vision and the ability to adjust focus across a distance must be able to reach and manipulate objects, tools or controls, drive, frequently lift up to 20 pounds. The noise level may be very quiet to noisy depending on the situation. Occasional travel may be required

The statements contained herein reflect general details as necessary to describe the essential functions of this job, the level of knowledge, skills and abilities typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements

Alamosa County is an equal opportunity employer and does not discriminate or allow unlawful harassment against any person with regard to all federal, state and local protected classifications.
Qualified Employees with disabilities may request reasonable accommodations, as defined under the American with Disabilities Act, reasonable accommodations will be evaluated on a case-by-case basis

Alamosa County is an “At-Will” Employer. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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