Customer Experience Specialist

Are you passionate about delivering top-notch customer service in a dynamic and innovative environment? Join us as a Full Time Customer Experience Specialist at Yampa Valley Electric Association in Steamboat Springs, CO! As a problem solver and empathetic individual, you'll have the opportunity to make a difference in our customer-centric organization. This onsite position offers a competitive pay of $28.67 - $32.98 per hour. Your vibrant energy and forward-thinking mindset will contribute to our fun and flexible company culture.

Don't miss this chance to be part of a professional and customer-focused team dedicated to providing exceptional service to our community. Apply now and let your career in customer experience shine!
Your day to day as a Customer Experience Specialist

As a Customer Experience Specialist at Yampa Valley Electric Association in Steamboat Springs, CO, you'll play a crucial role in helping members navigate the process of signing up for or discontinuing our services. Your responsibilities will include managing billing procedures, analyzing meter data for billing accuracy, and addressing members' inquiries both in person and over the phone. Furthermore, you will have the opportunity to educate members on our diverse range of programs, ensuring they make informed decisions that best suit their needs. Your empathetic and customer-centric approach will be instrumental in providing exceptional service and fostering strong relationships with our members.
Requirements for this Customer Experience Specialist job

To excel as a Customer Experience Specialist at Yampa Valley Electric Association in Steamboat Springs, CO, you must possess a unique skill set. Your ability to problem-solve and think on your feet will be crucial in addressing members' concerns effectively. Being adaptable and having a "go with the flow" attitude will enable you to navigate various situations with ease, ensuring seamless interactions with our members. Proficiency in utilizing software and tools specific to the role, coupled with your customer-centric mindset, will help you provide accurate information and efficient service to meet our members' needs.

Your strong communication skills and attention to detail will further contribute to the exceptional customer experience we strive to deliver.
Make your move

If you think this job is a fit for what you are looking for, great! We're excited to meet you!

Candidates must pass a drug screen, excluding THC.