IT Help Desk Technician

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. 

We are seeking an IT Help Desk Technician for a  6 month contract in Golden, CO. This role will work onsite/ in the office Monday- Thursday (with Friday working remotely) and will be responsible for:  

• Providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, emails, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Answer call center phones in a friendly, helpful, and professional manner.
• Open a support tickets and provide that support once trained.
• Create new network user accounts per procedure
• Disable network accounts per procedure.
• Update Microsoft exchange information per procedure based on information supplied.
• Work tickets assigned in the queue and assist with assigning tickets to others in the team. 

• 1 year of Help Desk experience
• Experience with help desk ticketing system (prefer ServiceNow)
• MS Office
• Active Directory
• Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned. 
• Adept at asking questions to better support the user with processes and procedures. 
• Must be a team player.

This role will be a 6 month contract in Golden, CO and will work onsite/ in the office Monday- Thursday (with Friday working remotely) and will pay between $22- $30 per hour depending on experience.