Ford Service Manager

At Summit Ford, we are looking for a key player on our team to lead and grow our service department as Service Manager. We are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Pay is based off of experience and performance.

What We Offer 

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Housing Allowance 
• Discounts on products and services

Responsibilities

• Hire, recruit, train and assist all service and warranty employees
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Monitor technician efficiency and shop proficiency for profitability
• Ensure all manufacturer warranty payments are received in a timely manner
• Act as a liaison between customer and manufacturer representatives and technicians
• Assist warranty clerk on submission of manufacturer warranties
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Verify all technicians time cards
• Listen to customer's description of the problems of services needed to determine the type of service or repairs required and prepare estimates and invoices for repairs and parts
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Oversee service orders and flow to ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Qualifications

• Previous automotive service department experience a must
• Management experience required
• Organized and friendly personality
• Demonstrated ability to grow a department/business
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.