Sales Associate | Customer Support Rep.

Job Title: Sales Associate | Customer Support Rep.
Location: Steamboat Springs, CO
*Please note: This is an in-store position, not remote or outside sales.
Company: Steamboat Springs Winsupply
Job Type: Full-Time/Part-Time – Urgently Hiring!

About Us:

At Steamboat Springs Winsupply, we are at the forefront of the plumbing, HVAC, and hydronics industry, dedicated to delivering unparalleled quality and service. We’re committed to building a vibrant work culture that champions personal growth, customer satisfaction, and a harmonious work-life balance. Join us and be part of a community that values each member and their contributions.

Job Description:

We’re looking for an energetic, people-oriented Counter Sales Associate to provide exceptional service and ensure a seamless customer experience. Experience in plumbing, HVAC, or hydronics is preferred but not required.

Responsibilities:

• Greet and assist customers with enthusiasm, offering customized solutions and product knowledge.
• Handle sales transactions accurately, managing various payment methods.
• Maintain a clean and organized sales counter and display area.
• Keep up with market trends to boost customer engagement and sales.
• Work with our Warehouse Team to ensure efficient order processing and delivery.
• Regularly assist with inventory restocking and product display maintenance.
• Address customer inquiries and concerns promptly and empathetically.

Qualifications:

• High school diploma or equivalent.
• A valid driver’s license with a clean record.
• Customer service or retail sales experience, preferably in related fields (Plumbing, HVAC, and/or Hydronics).
• Eagerness to acquire new knowledge of operational rules and processes.
• Strong mathematical skills and attention to detail.
• Proficient in writing and speaking clearly and effectively.
• Ability to perform basic administrative tasks and handle material handling equipment.
• Team-oriented with a focus on collective goals.
• Must pass a national background check and drug screening.

We Offer:

• Competitive pay ($24-$27/hr.), based on experience and industry knowledge.
• Generous Paid Time Off (PTO) – Accrue up to 80 hours per year, and after 5 years of employment, accrue up to 120 hours per year.
• Paid holidays.
• Comprehensive Benefits Package: Includes an individual High Yield Savings Plan, Health, Dental, and other benefits, along with vacation package discounts, travel discounts, and more.
• Annual Performance Bonus and Profit Sharing: Participate in our company profit sharing plan, with benefits distributed at the end of the year. This is based on a combination of factors including the company’s gross sales, your individual performance, and your tenure with the company. Our comprehensive rewards program is designed to acknowledge and compensate our team members’ contributions to our collective success.
• Relocation Support: Given the higher cost of living in Steamboat Springs, we offer a substantial relocation package of up to $15,000 for the right candidate. This package is distributed in bi-weekly payments to assist with accommodation, moving expenses, and other relocation costs for the first six months of employment. For candidates already residing within the Steamboat Springs region, additional compensation is available and can be discussed during the initial hiring and onboarding process.
• Professional development opportunities and specialized training including travel with all expenses paid by the company.
• A positive and inclusive work environment.

How to Apply:

If you're driven by a passion for customer service and looking for a rewarding career, we would love to hear from you! You can send your resume with an optional cover letter describing your skills and background to ksmith1@winsupplyinc.com, or you can use any of the online job platforms like Indeed, Google, Zip Recruiter, Glassdoor, Monster Jobs, etc. to apply.

Due to the nature of this role, which involves access to valuable assets and interaction with others under potentially stressful conditions, candidates with a history of illegal substance abuse, theft, or violence may be deemed a higher risk and could be disqualified. This measure is critical to maintaining the safety and integrity of our workplace. Candidates must undergo a national background check and drug screening.

Diversity Statement:

We are a happy and proud employer that values equal opportunity and encourages applications from qualified individuals of all backgrounds, including minorities, veterans, women, and people with disabilities. We believe in promoting diversity and inclusion and are dedicated to creating a warm and respectful environment for everyone.

Join Our Team:

Join our successful team at Steamboat Springs Winsupply. Submit your application today and advance your career!