Customer Service Representative
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
Are you ready to join a long-standing, award-winning, company? Do you see yourself working in an environment where employees are treated with integrity, respect, training opportunities, and are part of a mission to do good in the community? Falcon Heating & Air Conditioning is a leading residential HVAC company in the community, providing exceptional customer service and quality work. Join our ever growing team and see what differentiates us from the competition.
We are seeking a full-time Customer Service Representative/Dispatcher. Ideal candidates have excellent communication skills, a strong work ethic, are detail oriented, and team players.
Responsibilities include, but are not limited to:
- Professionally books service calls from customers
- Route/dispatch Service Technicians within assigned zones
- Maintain contact with Service Technicians throughout the day
- Review Service Technicians’ payroll time entries
- Collect builder POs
- Review electronic service tickets for accuracy and completeness
- Possess the capability of handling all types of customer service situations
- Respond to homeowners, builders, and technicians via phone and email
- Accurate use of company’s software program – Global Edge (GE)
- Assist Supervisor as needed
- Perform other related duties as assigned
Required Qualifications:
- Fluent in English (written and oral)
- High school diploma or GED
- Previous customer service experience in an office setting for at minimum of 2 years
- Data entry experience
- Proficiency working with Microsoft Office (Word, Excel, Outlook)
- Excellent customer service skills
- Previous experience in a fast-paced, customer-focused environment
- Previous experience with escalated customer issues
- Positive attitude and great work ethic
- Regular attendance and punctuality
- Attention to detail
- Demonstrate longevity in previous places of employment
- Days and hours are Monday through Friday, 7 a.m. to 4 p.m in the office. No weekend work required!
- Working overtime may be necessary depending on the needs of the business.
Preferred Qualifications:
- Previous dispatch or high-call volume experience
Benefits:
- Medical and vision insurance with company contribution of 55% toward the employee & 25% company contribution towards the family or children
- Dental Insurance
- Paid Sick Leave
- Paid Vacation
- Paid Holidays
- Supplemental Insurance (Disability, Accident, Life, etc.)
- 401k (with 50% company match)
- Parental Leave
- Referral bonus
- Working in a state-of-the-art facility
Address
Falcon Heating And Air Conditioning
Sterling, VAIndustry
Business
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