Bilingual Outreach Manager (Spanish)

Are you the type of person who can strike up a conversation with anyone? Do you have a desire to empower underserved communities and help hardworking individuals navigate the healthcare system? Come be a part of something impactful by joining our Outreach team as we launch services in DC/Maryland!

About Fabric Health:
Since our inception in 2021, we’ve been at the forefront of social impact, recognized by Fast Company and Forbes for our exceptional service to thousands of families. We’re on a mission to change the way families access healthcare and public benefits, and we do it in a place you’d least expect - laundromats!

About the Role:
As an Outreach Manager, you will be on the ground floor helping Fabric launch its third expansion into DC and Maryland. As our first hire in this market, we need a trailblazer who’s passionate about our mission and eager to help deepen our impact!

What You’ll be Getting Into:

• Building relationships with families in laundromats
• Understanding the unique needs of these families and identifying where they need support
• Assisting families with public benefits applications like Medicaid, SNAP, and LIHEAP, as well as helping them navigate their health plans
• Making referrals to external resources and ensuring all documentation is in order

In addition, as our team grows, your role may evolve to encompass:

• Hiring and onboarding new outreach team members
• Crafting schedules for outreach staff and managing administrative aspects of the team
• Leading and developing a team of outreach specialists, offering guidance and motivation
• Setting and overseeing individual and team-based objectives
• Finding innovative ways to conduct outreach and structure the outreach team

Traits We Value:

• Empathy: As an Outreach Lead, you’ll interact with families in various circumstances. Empathy is crucial as it enables you to connect with people on a personal level, understanding their needs and challenges.
• Resilience: Outreach work can be challenging, and setbacks are common. We value individuals who exhibit resilience, remaining steadfast in their commitment to our mission, even in the face of difficulties.
• Adaptability: The ability to thrive in evolving situations and engage with diverse populations is essential. Being flexible in your approach is key!
• Learning Mindset: Fabric Health is dedicated to continuous improvement. We appreciate individuals who are eager to learn, adapt, and explore innovative ways to achieve our mission.

Qualifications:

• Fluency in English and Spanish
• Experience in community outreach, field marketing, canvassing, customer service, or sales
• A willingness to work inside laundromats
• Reliable transportation to travel locally throughout the DC metro area and Maryland
• Experience working with high-needs populations
• Experience building and managing small teams
• Comfort with and desire to learn new technologies

Nice to Haves:

• Familiarity with state benefit applications

Salary and Benefits: $65,000 - $75,000
Full-time employees receive a PTO plan, health care coverage, and equity options

Candidates may be subject to background checks and reference checks.

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