Operations Manager

If you enjoy a variety of challenges, a healthy and productive work environment, and making an impact, then come join our team!

Who We Are:

• Design, Build, Install High Purity Water Systems across a variety of industries
• Service and Customer Focused
• Team Oriented
• Experts in the Industry
• Strong Culture

What We Offer:

• Work atmosphere that encourages teamwork, integrity, and excellence
• Training, tools, and support for employees' development
• Trajectory of personal and professional growth
• Market-competitive and experienced-based compensation
• Generous benefit package

Who You Are:

• Function well in an organized, team environment
• Enjoy a productive and engaged work environment
• Are highly organized and analytical
• Find value in serving with excellence
• Excel at team support and coordination
• Have excellent customer service skills
• Consider yourself a problem solver
• Enjoy refining process efficiencies
• Can serve field teams with back-office support, tools support and training, and logistical support
• Are collaborative and an effective communicator

Experience:

• Minimum of 5 years management experience
• Excellent Computer (Microsoft Office) Skills
• Comfortable collaborating with field technicians in the office, shop, or field environment
• Previous experience with ERP systems is a plus, ex. Microsoft Dynamics
• Knowledge of or experience in coordinating or managing multiple business processes such as customer service, billing, quoting, inventory management, team scheduling.
• Experience in coordinating service activities across multiple clients

Job Responsibilities:

• Set up and maintain customer contracts, jobs, and services
• Prepare and issue quotes and account renewals; follow-up through issuance of purchase orders
• Track and generate reports of business segment profitability including cost analysis of services and contract renewals
• Maintain customer service schedules, create work orders, and prepare work orders for invoicing
• Learn and utilize Microsoft Dynamics and other software products (Microsoft suite) to enter and report activity
• Handle customer calls and coordinate service schedule with service technicians Manage the coordination of work, inventory, and projects between technicians and the corporate office
• Maintain and encourage accurate documentation for billable parts and time
• Manage Service Technicians work orders completion, parts used, scheduling, shop time and over time
• Plans, directs, and manages the services of the Maryland Branch
• Facilitate the creation of standard operating procedures, documentation, and execution at our customer sites and the PFI Maryland facility

Benefits:

• 401(k)
• 401(k) matching after 1 year of service
• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance
• Paid time off
• Referral bonus program
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Clarksburg, MD 20871: Relocate before starting work (Required)

Work Location: In person

Please visit www.pureflowinc.comto learn more about Pureflow: who we are and what we do.

Pureflow is an equal-opportunity employer, including disability and veterans. Post-offer, pre-employment background checks and drug tests are required for all positions.

Keywords: Customer Service, Management Skills, MS Office, Technical, Compliance, Innovation, Collaboration, Quality Systems, Operational Systems