Field Service Technician I

Power up your career by joining the NOVEC team to provide reliable, cost-effective energy and related services for our customer-owners, employees and the communities that we serve!

Summary of Role:

We are currently looking for a Field Service Technician (Level I) to provide meter services necessary to obtain metering readings, ensure accurate recordings of electric usage, and perform meter installation and removal while maintaining a high level of customer satisfaction in accordance with NOVEC's policies and procedures.

*Special note -- The location for this position is undetermined at this time. The work location will either be Manassas, Woodbridge or Aldie, Virginia. The selected person must be okay with working out of any of these locations. The location will be determined upon the offering of the position.

Job Responsibilities will include, but are not limited to, the following:

• Obtain meter readings by utilizing the MV-90 XI program; ensure accurate recordings of electric usage; and operate, investigate, maintain, and update records for proper billing utilizing G-5 hand held equipment.
• Schedule daily workload and coordinate with colleagues to arrange for access to property to perform meter services.
• Operate motor vehicles equipped with GPS meter reading computers.
• Conduct route updates with meter reading equipment.
• Perform spotter guide tasks as needed in support of service restoration.
• Respond to customer information needs as first line point-of contact relating to meter services and utility programs.
• Investigate, document, and report current diversion, unsafe meter conditions, and abnormal or hazardous system conditions observed.
• Assist as directed in restoration of electric service during outages.
• Perform position responsibilities in accordance with NOVEC policies and procedures and VOSHA safety regulations.

Education and Experience:

• High School Diploma or GED is required. One year of directly related customer service or equivalent experience is desired.
• Successful completion of Meter Reading Proficiency Test within six months of employment is required.

Knowledge, Skills and Abilities Required:

• General knowledge of current diversion and the ability to document such information.
• Ability to communicate effectively and professionally with all levels of staff and the general public both orally and in writing while maintaining professionalism and control in all circumstances.
• Ability to perform all responsibilities in accordance with organizational policies/procedures and VOSHA safety guidelines.
• Anticipate and meet rapidly changing customer needs by quickly refocusing and realigning strategic and operational direction.
• Apply working knowledge and ability to operate a personal computer/laptop and related software such as Daffron, Polaris Workforce, MS Office; and operate G-5 hand held data collection equipment.

WHAT WE OFFER:

• Competitive pay

• Premier health benefits, including an onsite wellness center

• Survivor and Disability benefits

• 401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12%

• Life insurance

• Vacation, Sick and Holiday Leave

• Educational Assistance

• Annual Company Events

If you're ready to take the next step towards advancing your career, apply today! NOVEC is an equal opportunity employer and participates in E-Verify. We do not provide sponsorship or relocation for this position.