Part-Time Concierge - Saturday: 10 AM - 5 PM, Sunday: 12 PM - 5 PM

Comstock Companies

Ashburn, VA

Job Description

Description

Comstock is seeking a part-time Concierge. This individual will provide exceptional customer service for all residents, guests and vendors.

Key Responsibilities

Provide Class “A” customer service – Building a good rapport with residents and going above and beyond whenever possible
Meet and greet all visitors such as residents, guests and prospects
Respond to tenant questions and complaints in a timely manner
Ensure that only authorized individuals enter the building
Manage incoming phone calls and direct them to the appropriate destination
Manage resident packages and mail, including scanning incoming and outgoing packages daily
Assist the Resident Services Manager with any resident events, communication with residents (notices) and scheduling preventative maintenance inspections
Enter maintenance issues into Yardi to create tickets for the maintenance team
Ensure that equipment used by the residents is well maintained, used appropriately, tracked and returned
Coordinate reservation for amenity space, loading elevators and loading dock
Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
Stay in compliance with fair housing regulations
Work scheduled shifts, including weekends (if needed)
Perform other duties as needed

Qualifications

High School Diploma or equivalent (GED)
Strong customer service background
1 year of high-end customer service experience is needed and 3 years is preferred
Ability to work holidays required. Flexibility to pick up additional shifts, as needed
Proficient in Microsoft Office, particularly Outlook, Word and Excel
Outgoing personality with ability to relate to diverse group of people
Strong problem-solving skills
Strong sense of urgency
Must be highly credible and trustworthy, and operate with high degree of integrity
Must hold oneself and others accountable and strive for a high level of excellence
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to continuously learn and develop
Exceptional oral and written communication, active listening, and organizational skills
Ability to establish strong working relationships with others in team setting
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Self-directed and able to work independently, with minimal supervision