Residential Relocation Coordinator

In this job, you are responsible for being the main point of contact for our clients, guiding them through the relocation process and ensuring their requirements are fulfilled. This position is crucial to our daily operations, playing a vital role in the satisfaction of our clients, boosting sales, and supporting our teams effectively.

PERKS:

• Weekly salary payments
• Comprehensive Health, Dental, and Vision coverage
• Company-sponsored life insurance
• Employee support program
• 401(k) plan with Employer Contribution
• Generous paid time off package

$48,000 - $58,000 yearly depending on experience

• Serve as the main point of contact for customers throughout the moving process in Sterling, VA, US
• Manage all customer communications starting from the sale transaction
• Handle incoming phone calls and support customers with their scheduled projects
• Respond promptly to customer inquiries via phone, email, and CRM text messages
• Clearly set expectations for customers and identify ways to improve their moving experience
• Provide on-the-day support and act as a liaison for customers
• Resolve and de-escalate any customer service issues that may arise
• Acquire knowledge of the moving industry to confidently handle local, interstate, intrastate, and storage moves
• Familiarize yourself with the services, materials, and additional charges provided by MG Moving, as well as items that are not transported
• Assist the sales team by resolving policy discrepancies to ensure project smoothness
• Coordinate with third-party vendors to effectively manage customer projects
• Inform customers about the claims process for damaged items

• A High School diploma or equivalent is a mandatory requirement for this role
• Exceptional communication skills are essential to effectively inform, assist, and advise customers
• The ability to collaborate with various vendors to ensure successful project coordination for customers is crucial
• Strong organizational skills are necessary for managing tasks efficiently
• Effective problem-solving skills are a must for resolving issues promptly and effectively
• Demonstrating confidence, patience, politeness, tact, and diplomacy, especially in challenging situations, is important
• The capability to multitask and thrive in a fast-paced, self-directed environment with consistently high-quality outcomes is vital
• Flexibility to work rotating Saturdays from 8 am to 1 pm, with an anticipated one shift per month is required
• Successful completion of a criminal background check and pre-employment drug test is mandatory

Are you looking for a rewarding career with an award-winning company that is growing nationally? If so, you might be one of the “guys” we’re looking for!

With MG Moving Services, you will enjoy competitive pay, benefits, training, and opportunities for advancement with our Growth from Within program. You will also be part of a team of friendly, hardworking individuals who take pride in their work and treat every customer with care and respect. Benefits include being paid weekly, Health, Dental, and Vision Insurance, Employer-paid life insurance, 401(k) with Employer Match, Employee assistance program, and paid time off.

Whether you have experience in the moving industry or not, we welcome you to apply for any of the open positions. Click on a Job Title and complete the online form below. Don’t miss this opportunity to join one of the best moving companies in the country. Apply today and become “One of the Guys!”